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[公告]: 欢迎光临glenluo的留言本 [2014/2/18]
 第 153 条留言  留言者:dellaamy  主题:这篇文章讲的是什么啊?
A faulty product may be covered under the manufacturers’ liability, yet the retailer, when becoming the manufacturer must be aware of the sole liability associated with the service. Other than the liability of faulty raw material, there’s no other recourse for the retailer to turn to. Store-liability coverage should be considered, and most likely increased, especially for those services performed on the individual (beauty services, dental treatments).

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这么才的帖子我怎么看啊,你借助下词典应该可以解决的,讲的主要就是服务(在这里把它视为一种产品)与一般的产品的区别以及如何提高服务质量的问题.一般的产品是有形的,而服务是一种无形的产品.

 发表于:2005年11月14日23:26:05
 
 第 152 条留言  留言者:dellaamy  主题:这篇文章讲的是什么啊?
(续上贴)In the retailing of men’s suits, the quality control activity is left to the manufacturer, while in the retailing of services, the involvement with quality control standards rests with the retailer. Customers purchasing a shirt at the main store expect the same quality when they purchase an identical shirt at a branch store. This consistency in quality is assumed with goods retailing. The consistency of quality in service retailing is much more in doubt. The driving instructor at one store may be very different from an instructor at another store with the same retail chain. The involvement of the craft worker in the production process for custom draperies may also differ within the same retail store. To ensure the consistency of a service, the store must establish procedures and policies which can be implemented throughout each branch store within that chain. Central training may be the best way to accomplish this consistency. It is of course possible that a customer may develop a preference or loyalty to one specific craftsperson, but the development of loyalty to the store with consistency of the production process is a more healthy loyalty to cultivate. In this area, the store may try to develop a strong brand-name recognition for its service.

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 发表于:2005年11月14日23:25:34
 
 第 151 条留言  留言者:dellaamy  主题:这篇文章讲的是什么啊?
Scheduling of services retailing presents a dual problem. If the service is performed on a good owned by the customer (china repair, silver polishing, etc.), the production process can be scheduled in an orderly flow of first in, first out. The craft worker focuses on one item and, when finished with it, moves to the next. The scheduling process is more complicated where the service involves the individual (legal services, beauty care, driving lessons, and the like). With theses types of service, production and consumption take place at the same time. A scheduling of customers is required to maximize the production capabilities of the service offering. The driving instructor who has no student must sit idle. Greater attention may then be required in scheduling services, especially those involving the customer.

In the retailing of men’s suits, the quality control activity is left to the manufacturer, while in the retailing of services, the involvement with quality control standards r

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看第 67 条留言

 发表于:2005年11月14日23:20:47
 
 第 150 条留言  留言者:dellaamy  主题:这篇文章讲的是什么啊?

Service Production

Service are not purchased from a supplier and stored on a shelf until ordered by the customer. Instead, they are manufactured or produced after they are requested by the customer. This in itself sets service retailing apart from goods retailing and places the retailer in the channel as the manufacturer as well as the retailer of the service being sold.

The placement of the retailer as the product of the service carries with it all the problems associated with the manufacture of goods-research and development, scheduling, raw materials acquisition, quality control and service consistency throughout various branch store operations.

The improvement or upgrading of services must be done by the retailer. Constant monitoring of completion and decisions on improving aspects of the service, as well as research into the satisfaction customers are experiencing with their purchases, are part of service management.
(转下一贴)

〖版主回复〗

看第 67 条留言

 发表于:2005年11月14日23:19:51
 
 第 149 条留言  留言者:allake  主题:bec中级口语考试
当你拿到一个自己不熟悉的题目时,如何快速的完成一个较好的mini presentation?

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这种情况在考试中有可能会出现,一般情况下就是围绕关键字进行就可以了,我记得我考试的时候也是这样,看了下题目后觉得每个题目都差不多,就随便选了一个,说的时候才发现自己好象说错内容了,好在及时发现转到了正确的话题上来,有时候,一开始可能觉得没有什么好讲,但当你说的时候,思路就打开了!

 发表于:2005年11月14日19:04:36
 
 第 148 条留言  留言者:点点  主题:中级听力
请问斑竹 中级听力真题的资料哪里可以下载 我听了人邮出的真题集的听力 感觉语速不是很快 可我同学说考试时要比这快多了 能不能介绍跟考试时的听力差不多的听力材料啊 谢谢哦

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中级听力真题的文本资料暂时没有.要录音的话可以到这里下载:http://www.52bec.com/down 真题的资料很难得到.

 发表于:2005年11月13日18:18:17
 
 第 147 条留言  留言者:dellaamy  主题:答案呢?
请问我在英语自学网商务外贸资料帖子汇总中下载的<<02-04五套BEC题目>>在哪里有答案啊?这几套是真题吗?

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这个是我网上找到的啊,答案应该也在一起的啊,如果没有的话可以到这里下载:http://www.52bec.com/down/show.asp?id=89

 发表于:2005年11月13日11:37:48
 
 第 146 条留言  留言者:dellaamy  主题:考bec也是这样的吗?
做好充分准备是成功的基本保障,这包括对考试风格,模式,题型和最新动态的熟悉,更包括大量的,有针对性的口语练习。但必须指出一点,准备的过程不应是背诵的过程。很多考生对自己在面试中的表现感觉良好,最终却对自己出乎意料的低分大吃一惊,百思不得其解,其实原因很简单:考官对考生背诵事先准备好的答案很反感,尤其当他/她听到同一种答案被很多考生重复使用时,那种令人作呕的感觉可想而知。在考官看来,Using a prepared answer is similar to cheating! 所以给准备雅思考试的考生一个忠告:Over prepared is often as harmful as under prepared. 考bec也是这样的吗?

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你说的没有错,考BEC可以说也是这样的.那也是为什么我在强调练习口语的时候只要记住key words就可以了!我一直都不主张大家去背大量的东西,只要记住要点,用自己的话说出来就可了!

 发表于:2005年11月12日20:07:37
 
 第 145 条留言  留言者:dellaamy  主题:斑竹,快来看看啊
除了听人民邮电.30天突破,华夏和经济出版的课本听力之外,我还听BBC business report ,听BBC business report 有用吗?还需要什么听力啊?斑竹你说的推荐的口语资料在哪里有啊?回我贴的时候可以付上给我吗?我12月就考试了.现在不知道做什么好?之前都没有去训练过写作,我觉得第一部分应该没有什么问题,但是第二部分不是很有把握,现在开始训练写作有什么好方法啊?我只是去背一些范文,很少自己动手写.还有一个问题就是在填答题卷的时候,除了改错题要大写之外,听力的第一部分要大写吗?我看到有些书说要有些不要,很困惑,请斑竹帮帮忙!

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就听力资源来说,我们除了你说的那些以外基本上也没有什么好的听力材料了,BBC business report虽然不是直接和考试相关,但我个人认为多听还是有好处的。至于口语资料你可以在这里找到:英语自学网商务英语资料汇总帖我爱BEC网下载频道我爱BEC网听力口语专区都可以找到相关的口语资料。至于写作我建议你多动手去写一下,很多时候,我们都会觉得自己写应该没有问题,但当你真正写的时候就会发现自己还存在不少问题的。在BEC考试中涉及到写字母的都要大写,这与我们平时的考试有所不同,要特别注意!

 发表于:2005年11月11日20:39:03
 
 第 144 条留言  留言者:kiki  主题:bec higher
斑竹
你好。请问
1.BEC高级的写作中report 和letter出现的几率是哪个大?我看很多都是要求写一个report.
2.高级的考试顺序是什么?我了两种说法。到底是阅读后写作还是阅读后听力。

谢谢

〖版主回复〗

report和letter的出现几率差不了很多,要充分准备好两种文体的写作格式,不但考试时候这两种文体经常用到,就是工作以后也会经常用的.
正常情况下,阅读后是写作!

 发表于:2005年11月11日18:28:14

 

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